1. Who we are
This policy explains how personal information is handled when you visit whitelabelservicedesk.com or contact us through the website. The website operates under the name White Label Service Desk.
For privacy enquiries, contact [email protected] or telephone 03003 732 462.
2. Information we collect
When you submit the website enquiry form, we ask for your name, company, email address, telephone number and message. We also receive any additional personal information you choose to include in that message.
When you browse the website, technical information such as IP address, browser information, device characteristics and usage information may be processed by the website, hosting infrastructure and any active analytics or security tools. The precise technologies used must be checked against the live configuration and cookie policy.
If you contact us directly by phone or email, we may also process the details you share in order to respond and maintain relevant correspondence.
3. How and why we use information
We use enquiry details to respond to requests, discuss potential services, arrange follow-up conversations and manage business correspondence. Our anticipated lawful basis is legitimate interests in responding to relevant business enquiries, or steps requested before entering a contract where applicable. The organisation must confirm and document its lawful-basis assessment.
We may retain relevant business records to meet legal obligations and establish, exercise or defend legal claims where necessary. We do not treat the act of submitting an enquiry as blanket consent to unrelated marketing.
If direct marketing is undertaken, the applicable UK GDPR lawful basis and PECR rules must be assessed for each channel and audience, and recipients must be given appropriate opt-out information.
Website security and essential operation may involve technical logs or security technologies, subject to a documented lawful basis and the rules that apply to device storage and access.
4. Who’s information is shared with
Information may be accessed by authorised staff and service providers who support website hosting, email delivery, enquiry management, IT security and business administration, to the extent required for their work.
We do not publish or sell enquiry details as part of the ordinary handling described in this notice. We may disclose information where legally required or reasonably necessary to protect legal rights.
5. How long is information kept?
We keep personal information only for as long as necessary for the relevant purpose, including responding to enquiries, maintaining appropriate business records and complying with legal obligations. We delete or anonymise information according to our retention arrangements.
6. Security
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration and disclosure. No internet transmission can be guaranteed completely secure.
7. Your data protection rights
Depending on the circumstances, you may have rights to access, correct or erase your personal information; restrict or object to processing; and obtain a portable copy of certain information. Where processing relies on consent, you may withdraw it. These rights are subject to statutory conditions and exceptions.
To make a request, contact [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/ or telephone 0303 123 1113. We would welcome an opportunity to address your concerns first.
8. Cookies and related technology
The website includes a publicly detectable Google Tag Manager-related reference. This does not establish which specific tracking services or cookies run. Please refer to our Cookie Policy at https://whitelabelservicedesk.com/cookie-policy/ for confirmed details once the technical audit is completed. Where consent is required, optional tracking must not be used until valid consent is obtained.
9. Service delivery for business customers
White Label Service Desk promotes outsourced IT support and service desk services. Personal data processed on behalf of customers during contracted service delivery may be subject to separate service agreements, privacy arrangements and data processing terms. This website policy does not replace those documents or determine the respective controller and processor roles for those services.
10. Changes to this policy
We may update this policy when our activities, suppliers or legal requirements change. The latest version will be available on this page. Last updated: 03/11/2026.
